We love questions! We thought it would be fun and
informative to put some of the more frequently asked questions here for you. If
you have a question that is not answered here please drop us an email we'd love
to hear from you.
1. What makes your candles
different than others on the market?
A. We are always striving to improve so we put
alot of time, research, quality ingredients into our candles and top
them with a whole lot of love. Every candle is hand poured when you
order, then we hand finish and inspect each one before we wrap it to
ship. If it doesn't meet our standard, we will not sell it. While it's
time consuming we feel it's important because our name goes on every
candle we make and we want it to be the very best candle you can find
anywhere.
2. Is soy a better
choice than paraffin?
A. Honestly it is a personal choice. You'll read alot
of misinformation on the web about paraffin but the truth is paraffin
candles have been burned for years with no ill effect or health problems
that have been linked to candle use. It's also been and continues
to be used to coat many of the foods we eat and for therapy purposes for
people with arthritis. We work with all three waxes simply because we
enjoy the unique characteristics each has to offer. You can also rest
assured that we do not mix our waxes, when we say it's soy, it's soy,
same goes for paraffin. All waxes go through a refining
or filtering process to remove impurities or pollens.
3. Do your candles contain any
animal by products?
A. No way. We are huge animals lovers here (just ask
our houseful of fur babies). Candles are our passion and we have a
commitment to creating quality products. We do not add any animal
by products including beeswax or test our products on animals.
4. What does clean burning
mean?
A. Anything that burns will create some soot
and smoke. We use the finest wick, highest grade fragrance oils and
waxes on the market to create a candle that produces very little soot
when cared for properly ( please read our candle burning tips to learn
the art of candle burning and for best burning results).
5. Why do you still hand make
all your candles instead of using machines like more well known
companies do?
A. Anyone can produce a candle using a machine but it
takes a committed artist to create hand poured candles that meet and in
most cases exceed the quality of larger companies that use machines.
We believe hand pouring results in a better and higher quality candle
for our customers. We also feel we are able to energize our
candles with the passion and love with have for candle making, not
something you can do with a machine. It's alot like adding that love
element in your cooking.
6. Why do your candles smell so
good after I have had it for a long time?
A. We're very picky about our fragrance oils and not
all with the same name are the same quality. If the oils contain
alcohol, like many of the cheaper oils do, the scent will evaporate as
the alcohol base is burned off. We mix our fragrance oils throughout the
wax to ensure consist fragrance release and we test, test and test again
before we offer it on our website. You'll find all of our
fragrance oils are alcohol free and phthalate free.
7. Do your wicks contain lead?
A. No they do not. In fact you can not buy wicks
containing lead in the United States. We use cotton wick or FDA
zinc core wick in all of our candles. There are lots of things to
consider with choosing a wick, flame height, burn pool quality and scent
throw produced. The reason we use more then one kind of wick is simple,
different wicks work very differently in waxes so for the very best burn
we use the very best wicks. If you choose to buy candles that are
produced in other countries from local stores, please be sure to ask if
the candle contains lead wicks as their laws may not be as strict as
ours in the USA.
8.Do you ship to P.O. boxes
and F.P.O. and A.P.O. addresses?
A. We sure do. Leo is retired Navy so we understand
what it's like to live overseas and how exciting it can be to have a
little piece of home to help you get use to a new culture. Fragrances
are strongly linked to memories so lighting a favorite fragrance can
bring comfort and something familiar to you while exploring all the fun
and excitement of your new home.
9. Are your candles guaranteed?
A. You betcha. Our candles carry a 100% guarantee.
If you are not satisfied for any reason we will refund your cost of the
candle to you by a company check, shipping charges can not be refunded.
10. Will I have to return my
candles to get a refund?
A. Yes, just return the candles to us using the
original box or any suitable packing material and we will send your
refund upon receiving the returned candles. Please contact us first
before returning your candle.
11. Can I track my order?
A. Yes, you will be emailed a tracking number for all packages sent by
UPS and a delivery confirmation is also used on those packages sent by
priority postal services.
12. I have heard that
candles have a memory. What does that mean?
A. When you first burn your candle allow it to burn
long enough that the melt pool reaches the edge of the candle. In
future burnings, all candles will only burn as far from the wick as they
did the first time. This is referred to as a "candles memory". Once
broken in allow the candle to burn no longer then the number of hours
that equal its diameter, example a 2-inch diameter candle should burn no
more then 2 hours at one time. Blow the candle out and allow it to
cool and the wax to hardened before lighting again. Always remember to
clip the wick to 1/4 inch before relighting and during your burning to prevent soot
and overheating the glass containers.
Happy Melting
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